idc Account & Payment FAQ
Users on idc ask questions about account setup, KYC verification, deposits and withdrawals, football betting, live-dealer games, slots, and account security. This page collects the most common inquiries.
Our FAQ answers practical questions about how to register, link a payment method, reset your password, and understand withdrawal timelines. If your question is not covered here, check our legal notice or terms for policies on jurisdiction eligibility, data handling, and dispute resolution.
To use this FAQ, scan the topic headings below and expand the accordion item that matches your question. If you need further help, our support team is available via email or chat. For detailed rules on game categories, odds calculation, or responsible account limits, refer to the terms page.
Topic areas covered
- Account and registrationhow to open an account, complete email verification, submit KYC documents, and recover a forgotten password.
- Payments and transactionsdeposit methods via DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet / mobile banking / local payment / online payment bank transfers; withdrawal timelines and review process.
- Games and marketsfootball betting on Liga 1, Piala AFF, Champions League; live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger); slot games and esports.
- Security and account caretwo-factor authentication, data privacy, account closure, and jurisdiction eligibility verification.
Each answer below provides step-by-step guidance or direct information. Expand any question to read the full response. If your issue involves account security, payment failure, or a game dispute, contact our support team for live assistance.
Account and registration
On the member login page, click the "Reset your password" link below the sign-in button. Enter the email address or username associated with your idc account. We send a password-reset email to that address within a few minutes. The email contains a secure link valid for one hour.
Click the link in the email and enter a new password. Your new password must be at least 8 characters, contain uppercase and lowercase letters, and include at least one number or symbol. After you save the new password, you can sign in with your email or username and the new credentials. If you do not receive the reset email, check your spam folder or contact our support team.
On the member login page, click the "Reset your password" link below the sign-in button. Enter the email address or username associated with your idc account. We send a password-reset email to that address within a few minutes. The email contains a secure link valid for one hour.
Click the link in the email and enter a new password. Your new password must be at least 8 characters, contain uppercase and lowercase letters, and include at least one number or symbol. After you save the new password, you can sign in with your email or username and the new credentials. If you do not receive the reset email, check your spam folder or contact our support team.
When you open an account on idc, you provide an email address, create a password, and confirm your date of birth. You also select a username for login. After email verification, you must complete KYC (Know Your Customer) before your first deposit or withdrawal.
KYC requires a photo ID (such as a passport or national ID), proof of address (utility bill or bank statement dated within the last three months), and your full legal name and address. You upload these documents via the account dashboard. Our verification team reviews your documents and notifies you of approval or requests for additional information. Users in Jakarta, Surabaya, Bandung, and Medan follow the same verification process. Verification typically completes within one business day.
When you open an account on idc, you provide an email address, create a password, and confirm your date of birth. You also select a username for login. After email verification, you must complete KYC (Know Your Customer) before your first deposit or withdrawal.
KYC requires a photo ID (such as a passport or national ID), proof of address (utility bill or bank statement dated within the last three months), and your full legal name and address. You upload these documents via the account dashboard. Our verification team reviews your documents and notifies you of approval or requests for additional information. Users in Jakarta, Surabaya, Bandung, and Medan follow the same verification process. Verification typically completes within one business day.
idc stores your personal information (email, name, date of birth, ID number, address) on encrypted servers and uses industry-standard security measures to protect your data. Your account data is used only to verify your identity, process deposits and withdrawals, comply with anti-money-laundering regulations, and provide customer support.
We do not sell or share your personal information with third parties except where required by law or to facilitate payment processing. You can request a copy of your data or ask for account closure at any time via the account dashboard or by contacting support. For detailed information on data retention and privacy, refer to our privacy policy.
idc stores your personal information (email, name, date of birth, ID number, address) on encrypted servers and uses industry-standard security measures to protect your data. Your account data is used only to verify your identity, process deposits and withdrawals, comply with anti-money-laundering regulations, and provide customer support.
We do not sell or share your personal information with third parties except where required by law or to facilitate payment processing. You can request a copy of your data or ask for account closure at any time via the account dashboard or by contacting support. For detailed information on data retention and privacy, refer to our privacy policy.
Payments and transactions
Yes. idc accepts deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment virtual account numbers. When you select a bank transfer during deposit, we generate a unique virtual account number for your transaction. Transfer your funds to that account using your bank's mobile app or online banking portal. The deposit appears in your idc balance within a few minutes of confirmation by the bank.
For withdrawals, enter your online payment, e-wallet, mobile banking, or local payment account details in the dashboard, select your bank, and specify the amount. Our system verifies your account information and processes the withdrawal request. Bank transfers typically clear within one to two business days, though timing depends on your bank's processing schedule and weekend or holiday closures such as Idul Fitri or Idul Adha. Always verify your account number before confirming a withdrawal.
Yes. idc accepts deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment virtual account numbers. When you select a bank transfer during deposit, we generate a unique virtual account number for your transaction. Transfer your funds to that account using your bank's mobile app or online banking portal. The deposit appears in your idc balance within a few minutes of confirmation by the bank.
For withdrawals, enter your online payment, e-wallet, mobile banking, or local payment account details in the dashboard, select your bank, and specify the amount. Our system verifies your account information and processes the withdrawal request. Bank transfers typically clear within one to two business days, though timing depends on your bank's processing schedule and weekend or holiday closures such as Idul Fitri or Idul Adha. Always verify your account number before confirming a withdrawal.
Free bets are promotional credits applied to your account that you can use to place bets on football, live-dealer games, or esports without risking your own funds. Free spins are promotional plays on specific slot games (such as Fortune Tiger or Mahjong Ways) that credit any winnings to your balance subject to playthrough conditions.
Free bets and spins appear in a separate "Promotions" section of your account dashboard. Each promotion carries terms that specify which games or markets are eligible, how many times you must play through the credit before withdrawal, and expiration dates. Read the promotion details carefully before use. Unused free bets and spins expire after the stated date and cannot be extended.
Free bets are promotional credits applied to your account that you can use to place bets on football, live-dealer games, or esports without risking your own funds. Free spins are promotional plays on specific slot games (such as Fortune Tiger or Mahjong Ways) that credit any winnings to your balance subject to playthrough conditions.
Free bets and spins appear in a separate "Promotions" section of your account dashboard. Each promotion carries terms that specify which games or markets are eligible, how many times you must play through the credit before withdrawal, and expiration dates. Read the promotion details carefully before use. Unused free bets and spins expire after the stated date and cannot be extended.
When you submit a withdrawal request, our team reviews it to verify your identity, confirm your account balance, and check for any outstanding disputes or compliance holds. This review typically completes within a few hours during business hours, though complex cases may take longer. You can check the status of your withdrawal in the account dashboard under "Transaction History."
Once approved, the withdrawal is sent to your linked bank account or e-wallet (such as online payment, e-wallet, or mobile banking). The time to arrival depends on the payment method and financial institution. Bank transfers usually clear within one to two business days. E-wallet transfers often appear within minutes, but may be delayed during holidays or system maintenance. If your withdrawal has not arrived after the expected timeframe, contact our support team with your withdrawal reference number.
When you submit a withdrawal request, our team reviews it to verify your identity, confirm your account balance, and check for any outstanding disputes or compliance holds. This review typically completes within a few hours during business hours, though complex cases may take longer. You can check the status of your withdrawal in the account dashboard under "Transaction History."
Once approved, the withdrawal is sent to your linked bank account or e-wallet (such as online payment, e-wallet, or mobile banking). The time to arrival depends on the payment method and financial institution. Bank transfers usually clear within one to two business days. E-wallet transfers often appear within minutes, but may be delayed during holidays or system maintenance. If your withdrawal has not arrived after the expected timeframe, contact our support team with your withdrawal reference number.
Games and markets
idc offers betting markets on Liga 1 (Indonesian domestic league), Piala Indonesia (Indonesian cup competition), Piala AFF (Southeast Asian football championship), Piala Asia, Champions League, Premier League, and other international fixtures. Markets include match winner (home / draw / away), total goals, handicap, and live in-play betting during matches.
You can browse upcoming fixtures in the "Football" section of the idc dashboard. Select a match to view available odds and market options. Odds are displayed in decimal format. Your potential winnings are calculated automatically when you select an odds option and enter your stake. Live markets update during the match, reflecting current scoreline and time. For questions about specific odds or market availability, contact our support team.
idc offers betting markets on Liga 1 (Indonesian domestic league), Piala Indonesia (Indonesian cup competition), Piala AFF (Southeast Asian football championship), Piala Asia, Champions League, Premier League, and other international fixtures. Markets include match winner (home / draw / away), total goals, handicap, and live in-play betting during matches.
You can browse upcoming fixtures in the "Football" section of the idc dashboard. Select a match to view available odds and market options. Odds are displayed in decimal format. Your potential winnings are calculated automatically when you select an odds option and enter your stake. Live markets update during the match, reflecting current scoreline and time. For questions about specific odds or market availability, contact our support team.
idc accepts deposits via local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers (e-wallet, mobile banking, local payment, online payment). When you select a payment method during deposit, you are redirected to that provider's login page or a e-wallet code scanner, depending on the method.
E-wallet deposits (mobile banking, local payment, online payment, e-wallet) process instantly and appear in your idc balance within seconds. Bank transfers and mobile banking payments may take a few minutes for confirmation. Each payment method requires account verification, and some may carry minimum or maximum account preferences. Choose the method most convenient for you. If a payment fails, your funds are returned to your original source within a few minutes.
idc accepts deposits via local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers (e-wallet, mobile banking, local payment, online payment). When you select a payment method during deposit, you are redirected to that provider's login page or a e-wallet code scanner, depending on the method.
E-wallet deposits (mobile banking, local payment, online payment, e-wallet) process instantly and appear in your idc balance within seconds. Bank transfers and mobile banking payments may take a few minutes for confirmation. Each payment method requires account verification, and some may carry minimum or maximum account preferences. Choose the method most convenient for you. If a payment fails, your funds are returned to your original source within a few minutes.
Support and account care
Our support team responds to inquiries in English. You can contact us via email or the chat widget in your account dashboard. Messages are typically answered within a few hours during business hours (Monday to Friday, 09:00 to 18:00 local time).
If you have an urgent issue outside these hours, submit your inquiry via email and we will respond when our team is next available. For account security concerns such as unauthorized access or suspected fraud, contact support immediately. Our team can assist with password resets, payment issues, account verification, game questions, and general account maintenance.
Our support team responds to inquiries in English. You can contact us via email or the chat widget in your account dashboard. Messages are typically answered within a few hours during business hours (Monday to Friday, 09:00 to 18:00 local time).
If you have an urgent issue outside these hours, submit your inquiry via email and we will respond when our team is next available. For account security concerns such as unauthorized access or suspected fraud, contact support immediately. Our team can assist with password resets, payment issues, account verification, game questions, and general account maintenance.
Two-factor authentication (2FA) adds an extra security layer to your idc account. To enable it, log in and go to "Account Settings" → "Security." Select "Enable Two-Factor Authentication." We send a verification code to your email or SMS (if you provided a phone number). Enter the code to confirm setup.
Once enabled, you will be asked for a code each time you log in from a new device or location. Save your backup codes in a safe place; they allow account access if you lose access to your email or phone. We recommend enabling 2FA if your account holds a significant balance or you frequently withdraw funds. You can disable 2FA at any time in account settings, but re-enabling requires verification.
Two-factor authentication (2FA) adds an extra security layer to your idc account. To enable it, log in and go to "Account Settings" → "Security." Select "Enable Two-Factor Authentication." We send a verification code to your email or SMS (if you provided a phone number). Enter the code to confirm setup.
Once enabled, you will be asked for a code each time you log in from a new device or location. Save your backup codes in a safe place; they allow account access if you lose access to your email or phone. We recommend enabling 2FA if your account holds a significant balance or you frequently withdraw funds. You can disable 2FA at any time in account settings, but re-enabling requires verification.
Your bet history, account balance, and transaction records are private and visible only to you and our compliance team when necessary. We do not publish user names, bet amounts, or winnings. Our support staff can access your account details only to assist with issues or fulfill legal obligations.
idc complies with data protection and anti-money-laundering regulations. In some cases, we may be required by law to disclose account information to government authorities or regulatory bodies. Such disclosures are made only as required by law and are kept confidential to the extent permitted. For more information on data privacy, please review our privacy policy.
Your bet history, account balance, and transaction records are private and visible only to you and our compliance team when necessary. We do not publish user names, bet amounts, or winnings. Our support staff can access your account details only to assist with issues or fulfill legal obligations.
idc complies with data protection and anti-money-laundering regulations. In some cases, we may be required by law to disclose account information to government authorities or regulatory bodies. Such disclosures are made only as required by law and are kept confidential to the extent permitted. For more information on data privacy, please review our privacy policy.